Ortho Walk In Care Frequently Asked Questions

How long will I have to wait?

No appointment is necessary, and walk-in patients are always welcome. However, if you call ahead, we can help you skip the wait and be seen quicker. Typically, you will be seen faster than in an emergency room.

Will my insurance cover my visit?

Your appointment will be treated like a specialty physician office visit, and your insurance company will be billed accordingly. Most insurance plans are accepted. Please consult your insurance carrier or contact our office to verify our participation status with your insurance plan prior to your visit.

What should I bring to my walk-in appointment?

• Driver’s license or picture ID
• Your insurance card or other health coverage information
• Payment, copay (Your insurance card will usually indicate your copay amount.

What if I need follow-up care?

We will be more than happy to schedule a follow-up appointment for you to see one of our orthopaedic physician specialists.

Will there always be an orthopaedic physician on call?

An Andrews Institute physician will always be on call should an issue arise that needs to be handled after your visit to the walk-in clinic.

Does your clinic treat people of all ages?

Yes, our clinic treats people of all ages who have a non-emergent orthopaedic need.

What imaging services do you offer in the clinic?

We have diagnostic imaging, including musculoskeletal ultrasound imaging and digital X-rays.

Do you provide splinting and casting?

Yes

Are patients with a workers’ compensation injury seen?

Authorized workers’ compensation injuries may be treated in the clinic.

Do I pay at the appointment?

Yes, a copay or deductible is required when you visit the walk-in clinic. However, it is considered an office visit and is usually much less expensive than emergency room costs.

What if I don’t have insurance?

Andrews Institute offers a self-pay rate for the office visit. X-rays and other treatments incur an additional cost.